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Terms and Conditions

1. Introduction Welcome to the website of Performance-MD ("we," "us," "our"). By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using the website.

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2. Business Information Performance-MD Office A2, Polo Village Offices, Val De Vie, Paarl, South Africa, 7646 Email: drbcoetsee@icloud.com Phone: +27 820816104

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3. Services We provide the following services, both in-person and online:

  • General Practitioner Consultation

  • Lifestyle/Longevity Consultation

  • Weekend Consultation

  • Botulinum Toxin (Botox) Therapy Consultation

  • Weight Loss Consultation

  • Testosterone Optimization/Replacement Therapy

  • Sports Injury/Post-Surgery Healing Acceleration

  • IV Drips

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4. Booking and Appointments Appointments are scheduled and confirmed online via Calendly. Cancellations must be made at least 24 hours before the scheduled appointment. Failure to cancel within this timeframe will result in the full consultation fee being charged.

 

5. Fees and Payments Payments are processed online through Wigwag. We do not offer refunds for cancellations or unused services.

 

6. Limitation of Liability While we strive to ensure accurate and up-to-date information, Performance-MD disclaims all liability for inaccuracies, delays in appointment bookings, or reliance on website content. Use of the website and services is at your own risk.

 

7. Website Usage Rules Unauthorized access or misuse of the website, including booking systems, is strictly prohibited and punishable under South African law.

 

8. Intellectual Property All website content, including medical articles, images, and logos, is owned by Performance-MD and Dr. Benjamin Coetsee. Unauthorized reproduction or use is prohibited.

 

9. Governing Law These Terms and Conditions are governed by the laws of South Africa.

 

Privacy Policy

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1. Introduction Performance-MD is committed to protecting your privacy in compliance with the Protection of Personal Information Act (POPIA). This policy explains how we collect, use, and protect your personal information.

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2. Personal Data Collection We collect the following personal information:

  • Names

  • Contact details

  • Medical history

  • Payment details (via Wigwag)

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3. Purpose of Data Collection We collect personal information to:

  • Schedule appointments

  • Maintain patient records

 

4. Data Sharing We share your personal information only with:

  • Payment processors (Wigwag)

  • Appointment scheduling platform (Calendly)

 

5. Data Retention We retain your data for the minimum legal period as required by South African law.

 

6. Data Security All payments are secured by Wigwag’s encryption and security protocols. Information required for scheduling is protected under Calendly’s policies.

 

7. Cookie Policy Our website uses cookies to enhance user experience and for analytics purposes. Users consent to cookie usage through a pop-up notification on the website.

 

8. Consent Management By using this website, you consent to the collection and processing of your personal information as outlined in this policy.

 

9. Cross-Border Data Transfers We do not transfer personal data outside of South Africa.

10. Governing Law This Privacy Policy is governed by the laws of South Africa.

 

For any questions or concerns regarding these Terms and Conditions or our Privacy Policy, please contact us at drbcoetsee@icloud.com or +27 820816104.

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